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| Q: |
I am a new customer, why can't I view PIN immediately on the web |
| A: |
We do need to verify all new customers because of the security reason. This process takes time anywhere between 10 min - 2hours. However, please allow us 5 hours before contact us about your order status. We also may need to call you to confirm your order. For the second purchase and later, you will be able to view PIN immediately on the web, right after a second you buy. |
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| Q: |
Who should use prepaid phone
cards? |
| A: |
Anyone wanting to make cheap international calls.
Typically this might include International callers, business
people, students, travelers, payphone users, or those seeking
to dramatically reduce their home or business long distance
phone bill. |
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| Q: |
Why should I use prepaid
phone cards? |
| A: |
Cost effective, usually a tremendous savings on
long distance / international phone calls. Convenience for those
on-the-go. Business travelers, students, and payphone users
can avoid those expensive phone rates. Keep long distance calls
cost within your budget. Flexibility in the choice of carrier.
Phone cards make nice gifts. Business incentives, promotions. |
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| Q: |
What is the difference between
a phone card and a calling card? |
| A: |
Usually a phone card is the same as a calling
card... just a different name. |
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| Q: |
How does a prepaid phone
cards / calling cards work? |
| A: |
* Dial the 'access number' (usually toll-free/free
phone or local) number from any touch-tone telephone
* At the voice prompt, enter your PIN number.
* At the next voice prompt, enter your destination phone number.
Upon each use, the caller is told how many minutes are remaining
for the pre-determined value of the card purchased.
Don't worry, PIN Number and calling instruction will be provided
both by email and on the web after you have ordered our calling
cards |
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| Q: |
Which countries do you provide
service for calls to Thailand? |
| A: |
CallThai.Net is providing services for calls from
55 countries to Thailand. This includes USA (Toll-Free), USA
(Local Access), UK (Free phone), UK (Local Access), Australia,
Austria, Belgium, Brazil, Canada, Denmark, Finland, France,
Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy,
Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand,
Norway, Philippines, Poland, Portugal, Russia, Singapore, Spain,
Sweden, Switzerland, Turkey, and Venezuela |
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| Q: |
How do I purchase calling
card? |
| A: |
You can purchase calling cards for Thailand directly
on our websites. If you are our existing members, PIN number
and calling instructions will be provide immediately on the
web. If you are new customers, we will call you to verify your
information first before we send the PIN both on the web and
by email. |
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| Q: |
Do I get the real physical
phone card? |
| A: |
No, we deliver only PIN number and calling instructions
both on the web and through email |
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| Q: |
What is a connection fee? |
| A: |
A connection fees is a charged when a call is
made, it work by reducing the number of minutes left on a phone
card.
Phone cards with high connection fees are referred to as "long
call" cards. They work to the advantage of a user who talks
for long periods of time, if not the entire phone card at one
time. Therefore, they are more economical for medium to long
calls. Phone cards that have a small connection fee or no connection
fee are called "short call" cards, and are better
for short to medium duration calls. |
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| Q: |
Do these cards expire? |
| A: |
Yes, some cards expire 90 days from first use some has no expired date, depend on Network provider. Usually it state on our product detail page. If you purchase several cards (bulk purchase to save money) then you would simply completely use one before starting another. The 90 day use period is not activated by the purchase... only by first use of that particular card, thus making bulk purchases very attractive. |
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| Q: |
Might the rates change during
the use of my card? |
| A: |
The service provider of these phone cards reserves
the right to change their rates without prior notice. Good phone
cards resellers will update their rate tables within a few days
of being given official notification about these changes |
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| Q: |
Can I usually get through
to the countries I need to? |
| A: |
Generally speaking the answer is yes. No telecom
carrier can guarantee 100% up time, but vast majority of calls
get through the first time. |
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| Q: |
Can I call more than one
country? |
| A: |
Yes, you can phone as many countries as your limit
will allow you to phone. |
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| Q: |
Are there agent/affiliate
and wholesale opportunities available? |
| A: |
Yes. Please email you proposal / questions to
support@callthai.net |
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| Q: |
Can I purchase using my
company credit card? |
| A: |
Yes, providing you are authorized to do so, it
makes good business sense to reduce the cost of International
calls for business. This card is especially good for consultants,
managers, salespeople wanting to make large savings when on
the move. |
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| Q: |
How do I order and make
payment? |
| A: |
You can order with our secured order on our website.
You can make payment by using your credit card. We accept VISA and
Master. Shopping with us is 100% secured. |
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| Q: |
Is my order secured with
the use of my credit card? |
| A: |
Yes, absolutely! Your order is 100% secured. We
use standard SSL (Security Socket Layer) with our server. We
guarantee safe shopping on our website. |
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| Q: |
If I have problems using
phone card, whom shall I contact? |
| A: |
You can email us at support@callthai.net |
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| Q: |
What is callthai.net Membership
Program? |
| A: |
You can now enjoy shopping calling cards on our
website. Every US$1.00 you spend, you will receive 1 point.
You can collect points and redeem free gifts from our company.
For more info about callthai.net membership, please click
here . |
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| Q: |
What to do if I deleted PIN number email and lost my PIN? |
| A: |
You can always login to our web site by using registered email and password to view your PIN and order history. |
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| Q: |
What would be the expiration date if I recharge or create a custom PIN more than $20? |
| A: |
All cards are expiring 90 days after first use, no matter how much value you have in your PIN. |
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| Q: |
Do I need to register with PayPal in order to purchase your product?
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| A: |
Yes, we are using PayPal as our payment gate way to accept credit card online. Beside PayPal is the most trusted system to send and receive money. You can be sure that your purchase is 100% safe. |
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