CallThai.Net

Q:	Do you have a customer support available after the purchase?
A:	Yes, customer service is available 24 hours. You can click here or send email to support@callthai.net. We normally response your request in 10 - 15 minutes between 9:00 AM - 11:45 PM EST.


Q:	I am a new customer, why can't I view PIN immediately on the web
A:	We do need to verify all new customers because of the security reason. This process takes time anywhere between 10 min - 2hours. However, please allow us 5 hours before contact us about your order status. We also may need to call you to confirm your order. For the second purchase and later, you will be able to view PIN immediately on the web, right after a second you buy.


Q:	Who should use prepaid phone cards?
A:	Anyone wanting to make cheap international calls. Typically this might include International callers, business people, students, travelers, payphone users, or those seeking to dramatically reduce their home or business long distance phone bill.


Q:	Why should I use prepaid phone cards?
A:	Cost effective, usually a tremendous savings on long distance / international phone calls. Convenience for those on-the-go. Business travelers, students, and payphone users can avoid those expensive phone rates. Keep long distance calls cost within your budget. Flexibility in the choice of carrier. Phone cards make nice gifts. Business incentives, promotions.


Q:	What is the difference between a phone card and a calling card?
A:	Usually a phone card is the same as a calling card... just a different name.


Q:	How does a prepaid phone cards / calling cards work?
A:	* Dial the 'access number' (usually toll-free/free phone or local) number from any touch-tone telephone * At the voice prompt, enter your PIN number. * At the next voice prompt, enter your destination phone number. Upon each use, the caller is told how many minutes are remaining for the pre-determined value of the card purchased. Don't worry, PIN Number and calling instruction will be provided both by email and on the web after you have ordered our calling cards


Q:	Which countries do you provide service for calls to Thailand?
A:	CallThai.Net is providing services for calls from 55 countries to Thailand. This includes USA (Toll-Free), USA (Local Access), UK (Free phone), UK (Local Access), Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Russia, Singapore, Spain, Sweden, Switzerland, Turkey, and Venezuela


Q:	How do I purchase calling card?
A:	You can purchase calling cards for Thailand directly on our websites. If you are our existing members, PIN number and calling instructions will be provide immediately on the web. If you are new customers, we will call you to verify your information first before we send the PIN both on the web and by email.


Q:	Do I get the real physical phone card?
A:	No, we deliver only PIN number and calling instructions both on the web and through email


Q:	What is a connection fee?
A:	A connection fees is a charged when a call is made, it work by reducing the number of minutes left on a phone card. Phone cards with high connection fees are referred to as "long call" cards. They work to the advantage of a user who talks for long periods of time, if not the entire phone card at one time. Therefore, they are more economical for medium to long calls. Phone cards that have a small connection fee or no connection fee are called "short call" cards, and are better for short to medium duration calls.


Q:	Do these cards expire?
A:	Yes, after 90 days from first use. If you purchase several cards (bulk purchase to save money) then you would simply completely use one before starting another. The 90 day use period is not activated by the purchase... only by first use of that particular card, thus making bulk purchases very attractive.


Q:	Might the rates change during the use of my card?
A:	The service provider of these phone cards reserves the right to change their rates without prior notice. Good phone cards resellers will update their rate tables within a few days of being given official notification about these changes


Q:	Can I usually get through to the countries I need to?
A:	Generally speaking the answer is yes. No telecom carrier can guarantee 100% up time, but vast majority of calls get through the first time.


Q:	Can I call more than one country?
A:	Yes, you can phone as many countries as your limit will allow you to phone.


Q:	Are there agent/affiliate and wholesale opportunities available?
A:	Yes. Please email you proposal / questions to support@callthai.net


Q:	Can I purchase using my company credit card?
A:	Yes, providing you are authorized to do so, it makes good business sense to reduce the cost of International calls for business. This card is especially good for consultants, managers, salespeople wanting to make large savings when on the move.


Q:	How do I order and make payment?
A:	You can order with our secured order on our website. You can make payment by using your credit card. We accept VISA and Master. Shopping with us is 100% secured.


Q:	Is my order secured with the use of my credit card?
A:	Yes, absolutely! Your order is 100% secured. We use standard SSL (Security Socket Layer) with our server. We guarantee safe shopping on our website.


Q:	Can I pay by check?
A:	Yes, you can pay by check. Please send an email to us at support@callthai.net with "payment by check" in the subject line. Then, please indicate your name, mailing address, telephone number, email address, card type and quantity you want to purchase. We will email you back with the payment instruction.


Q:	If I have problems using phone card, whom shall I contact?
A:	You can email us at support@callthai.net


Q:	What is callthai.net Membership Program?
A:	You can now enjoy shopping calling cards on our website. Every US$1.00 you spend, you will receive 1 point. You can collect points and redeem free gifts from our company. For more info about callthai.net membership, please click here .


Q:	What to do if I deleted PIN number email and lost my PIN?
A:	You can always login to our web site by using registered email and password to view your PIN and order history.


Q:	Why does it show on my bill IP-AC-SUPPORT.COM 206 666 5600?
A:	It is our generic descriptor which shown on your card statement, this will show on your statement every time you purchase with us.


Q:	What would be the expiration date if I recharge or create a custom PIN more than $20?
A:	All cards are expiring 90 days after first use, no matter how much value you have in your PIN.